Records
Bundles, GP records, hospital records and correspondence live in one folder structure rather than scattered across drives and email threads.
Granular permissions decide who sees which folders, and every view, download and amendment is logged. That audit trail is what makes an access history defensible rather than anecdotal when it is questioned.
What you get
A consistent structure for every case, so the right record is where you expect it rather than where it was last attached.
Role-based permissions on every folder and document, so a person sees what their role requires and nothing more.
Every view, download and amendment is recorded and attributable, ready for a costs hearing or a compliance review.
In practice
Instructing firms and experts have spent years moving a case along by email. The document hub replaces that with one auditable file both sides work inside.
Bundles arrive without a chain of attachments, permissions decide who sees what, and the full activity log means there is never an argument about who had access to which record and when. At a costs hearing or a compliance review, an access history you can produce on demand is worth far more than one you have to reconstruct from memory and inboxes.
Day to day
A new instruction usually arrives as a bundle, a covering letter, and a promise that the imaging will follow. Within a week it has become a thread of forwarded messages, each with an attachment, none of them clearly the latest version.
The document hub replaces that with a single structured file from the first upload. Records sit in a consistent folder layout, so the GP records are where the GP records always are, and a colleague picking up the case finds their way around it without a handover call. Permissions are set per folder, so a paralegal preparing the bundle sees what they need and the clinical records stay restricted to the people who should read them. Most importantly, the activity log means there is never an argument about access. You can show, on demand, who opened which record and when, which is the difference between an audit trail you can produce at a costs hearing and one you have to reconstruct from inboxes under time pressure.
In ISO 27001 accredited data centres in the United Kingdom, with no transatlantic transfer.
Yes. Role-based permissions apply to every folder and document, so each person sees only what their role requires.
Yes. Every view, download and amendment is logged and attributable, ready for a costs hearing or a compliance review.
See how a case file looks when both sides work inside it.
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